The 2024 BMPC Member Satisfaction Survey highlights our commitment to providing reliable electricity and exceptional customer service. With feedback from 869 respondents representing 23% of our membership, the survey offers valuable insights into member experiences and expectations. From satisfaction with billing accuracy and response times to trust and reliability ratings, the results showcase our strengths and opportunities for improvement. We also gathered data on preferred communication platforms and member demographics to better understand and serve our community. This summary presents the key findings, underscoring BMPC's dedication to transparency, innovation, and fostering strong relationships with our members and the broader community.
By phone, email, or in-person.
92% satisfied with response time.
Recently, the Government of Alberta amended the Regulation under the Electric Utilities Act, which establishes the default price of electricity. […]
We are hosting 3 Member Appreciation BBQ’s at 3 locations! The invitation is open to all BMPC Members and anyone […]
We want to hear from you! Take our 5-minute Member Satisfaction Survey and receive a $20 credit on your utility […]
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