We are seeking a personable and motivated individual to join our Utility Billings Team at Blue Mountain Power Co-op. In this role, you will play a pivotal part in ensuring our Members receive top-notch service while leading and motivating a team to achieve excellence.

About the Co-operative

Blue Mountain Power Co-op is an electric power distribution and retail energy provider with over 70 years of experience in providing dependable power to over 3800 rural sites across west-central Alberta. We proudly provide electric power services to rural residential, agricultural, and commercial members. Blue Mountain Power Co-op is continually growing and adapting as we operate in a competitive environment.

As a member-owned cooperative, we are owned by those we serve. Delivering power to rural communities allows us to contribute to the collective prosperity and wellbeing of our members and our community. We are committed to providing timely, efficient, and cost-effective power distribution; with skilled professionals, rigorous safety standards, and proven history of meeting our commitments.

Responsibilities:

  • Report directly to the CFO of the organization.
  • Oversee the daily operations of the Utility Billings department including; managing schedules, handling escalated member inquiries, and ensuring service standards are met.
  • Ensure the timely and accurate production of monthly utility bills for all Members.
  • Develop and implement procedures to ensure compliance with industry standards and regulations.
  • Work with the CFO on developing and implementing strategic initiatives.
  • Assist in the monthly reporting to the Board and Executive team.
  • Produce and develop monthly reconciliations.
  • Collaborate with other departments to streamline processes and enhance the overall member experience.
  • Supervise and mentor Utility Billings staff, fostering a collaborative and high-performance work environment.

Qualifications:

  • Strong educational background, preferably with a post-secondary diploma in business administration, communications, or a related field. Equivalent work experience will also be considered.
  • Proven experience in a customer service leadership role, preferably in the utility or energy sector.
  • Strong leadership and team management skills, with the ability to inspire and motivate team members.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Ability to analyze data, identify trends, and make data-driven decisions to improve service delivery.
  • Knowledge of utility industry regulations and compliance requirements is a plus.

What Blue Mountain Power Co-op offers:

  • Competitive salary
  • Medical and dental benefits
  • Life and long-term disability
  • RRSP contributions
  • Health and wellness spending account
  • Vacation and personal leave time

Please respond before June 1, 2024 by email to:

resume@bmpower.coop

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