Billing Inquiries

c/o Rocky REA

Phone:(403) 845-4600

Toll Free:

(888) 845-4616

Fax:(403) 845-2751

 

Visit the new Duffield REA website! http://www.duffieldrea.com/

Service Inquiries, Power Outages, Trouble Calls

c/o Fortis Alberta

310-WIRE(9473) or (866) 717-3113

Payments

Please allow sufficient time for your payment to reach our office by the due date.

See payment options below, or mail to:

Duffield REA Ltd.
c/o Rocky REA Ltd.
PO Box 1538
Rocky Mountain House, AB
T4T 1B2

Your inquiries and comments are important to us. Please contact the Rocky REA office at 1-888-845-4616.

Terms of Payment & Payment Options

Current charges must be received in office by the due date to avoid late payment charges. Please allow sufficient time for payment to reach our office.

    • Payments accepted at most Financial Institutions
    • Telephone/Internet bill payment service available
    • Pre-authorized withdrawal payment plan available
    • Mail to:

Duffield REA Ltd.
c/o Rocky REA Ltd.
PO Box 1538
Rocky Mountain House, AB
T4T 1B2

Additional Charges

  • Late charges of 2.0% per month (26.82% per year) will apply on amounts outstanding after the due date
  • An NSF Charge will be assessed on dishonored cheques
  • If an account is disconnected for non-payment, disconnect and reconnect charges will apply

Consumption

  • Actual – Meters are read by Fortis Alberta
  • Estimated – Based on historical consumption on account

Moving

Please provide notification of your moving details five (5) working days prior to your move.

Safety

Before you dig, call Alberta One-Call at 1-800-242-3447 to locate buried underground wiring.

Please visit the Rocky REA safety page.

Rates

Regulated Rate Option (RRO) information available by calling1-888-845-4616.

For Your Information
Electric Energy (provided by Duffield REA Ltd.) The cost of electric energy you have used in the billing period
Administration Charge Retail costs for billing and customer services (if applicable)
Distribution The cost of building, operating and maintaining the local distribution system
Transmission The cost of building, operating and maintaining the provincial power grid
Rate Rider(s) A rider is a temporary credit or charge approved by the regulator
Goods and Services Tax (GST) The 5% calculation is based on the total costs identified in your bill

Rocky Rural Electrification Association
Rocky Mountain House, Alberta

 

Harry Tyrrell Retires from Board of Directors

Harry Tyrrell recently retired from the Duffield REA Board of Directors. Many thanks to Harry for his hard work and dedication to the Duffield REA. He will be missed!