COVID-19 or Coronavirus
Announced: Mar 16 2020
To all members:
RE: COVID-19 or Coronavirus
As you are aware, the Coronavirus has become a very real threat to Albertans. The Blue Mountain Power Co-op is invoking a Pandemic Plan to protect our members, our employees and the general public. This plan is designed with the intent to ensure that BMPC continues to provide electricity services to our members during this threat and beyond.
The plan is extensive in nature but revolves around certain main components as follows:
- Limit contact between employees, members and the general public to avoid transmission of the virus however possible.
- Ensure that the resources, both human and otherwise, are kept at sufficient levels to maintain continuity of electric services.
There will be an immediate impact on both employees and members as follows:
- Any employee that exhibits, or has been exposed to another person that exhibits, symptoms of the virus, will be subject to quarantine. In many cases the employees will be able to continue working remotely.
- To prevent transmission of the virus between the employees and the members, effective Tuesday, March 17th, the BMPC office will be closed to walk-in public. We encourage members to communicate remotely with office staff via phone at 310-POWR (7697) or email firstname.lastname@example.org. We are communicating with many of our members by email. This crisis underscores the need to provide us with your email for vital communication such as this. Payment of bills can be made as follows:
Pay your bill online through your online banking website or by registering for our citizen self serve program
b. Automatic Payments
Set up automatic withdrawals from your bank account or credit card by filling out an authorization form.
c. Drop Box
You can leave your payment in the secure drop box located by the front door of the Blue Mountain Power Co-op.
d. By Phone
Call in with your credit card number and we can process your payment over the phone.
Send your cheque to us by mail at: Box 1538 Rocky Mountain House, AB T4T 1B2
A phone will be provided outside of the front door of the office for anyone wishing to communicate with our staff inside the building. You may choose the safer option of using your own cell phone.
Other than face to face communication in the BMPC office, we intend to continue to provide all essential services to our members. It is our intention that the precautions taken will protect the health of our members, employees, family members and the BMPC organization.
Important note to Landlords: this communication does not go out to tenants; therefore, it is imperative that you advise your tenants of the contents of this letter.
Please feel free to contact the office at the phone number or email address provided above should you have any questions or concerns.
Blue Mountain Power Co-op